al sargent > asia-pacific

More information on my experience at Oracle Asia-Pacific .
I prepared the essay below as part of my application for business school.

september, 1996

My previous assignment at Oracle Corporation's Singapore branch advanced my knowledge of business practices in South-East Asia. In the past nine months I have built upon this base of understanding by becoming a member of Oracle's Asia-Pacific management team and directing several pan-Asian projects.

My responsibilities include the development of a flagship educational program for our "Business Alliance Partners", companies who use Oracle technology to build specialized software products. Our partners are as diverse as Indian conglomerates, Korean Chaebol (e.g., Hyundai), and one-person software development shops in Bali.

A strong technical educational program is a cornerstone of Oracle's strategy in Asia-Pacific. As publicly available sales figures indicate, we are the largest software company in Asia, well ahead of our nearest competitor, Microsoft. However, we realize that Microsoft poses a serious threat and are taking steps to counter their advances.

Our partner training program is one such countermeasure. By teaching more partners how to build products using our technology, a wider range of quality Oracle-based solutions becomes available. With the strongest set of offerings under our umbrella, we are the best prepared to meet the broad needs of the Asian market.

Over the past nine months, my team and I have rapidly executed this education strategy. We have built a mature education program with regularly scheduled classes, promotions, course catalogs, training road maps, and distance learning offerings. We have propagated the program across the Asia-Pacific region and have translated our course materials into several languages. The results are an upturn in course attendance and quality, as well as a rise in partner competence and loyalty.

Several issues have continued to impede our progress, such as how to establish trust across wide cultural barriers, form an effective multinational team, and influence companies' direction without having direct authority over them. These obstacles are magnified by our region's conglomeration of thirteen countries, fifteen indigenous languages, twenty-five offices, eight time zones, and inconsistent telecommunications infrastructures. These factors are also exacerbated by our business' revenue growth rate of 200% per annum, a pace that consumes human and financial resources to the point where little is left to implement new programs.

To meet these challenges, I temper an American management style with sensitivity toward local practices. I have steadily built relationships with country management by reliably delivering value to them and acknowledging the issues they face in growing their business. As a result, they are more receptive to programs I introduce. I study Mandarin Chinese, Indonesian, and Malay, allowing me to forge strong ties where those languages are spoken. I continually stay in touch with each member of my widely dispersed team, no matter which country I find myself in.

Managing projects across the Pacific Rim has taught me much. Disruptions in travel schedules and project plans have made me more adaptable. Numerous cultural, linguistic, and infrastructural barriers have raised my patience and resilience. Being thrust into an unfamiliar country on a weekly basis has trained me to quickly grasp the mode of operation of a particular office. These skills, simple yet essential, enable me to successfully drive projects throughout the Far East.

Asia has presented me many opportunities to assist developing nations and I am excited that my work has directly helped raise living standards in the Far East. One such occasion was when I conducted a seminar on database architecture to Dr. Wikarno Bergian and his programmers at PT Dinamika. Based in Jakarta, Dinamika is the leading provider of software applications for Indonesia's health care industry. With knowledge acquired through my course, Dr. Bergian and his team upgraded software systems at Krakatoa Steel Hospital, allowing doctors and staff to work more effectively and provide better medical care to the people of Jakarta.

Considering how much Asia has taught me, it is very gratifying to have done something in return. However, I want to play a much greater role in the development of the Pacific Rim. I intend to step into that role by launching businesses that leverage information technology to create valuable services within a pan-Asian economy. What I need is the expertise to realize this vision – and that is why I am applying to Anderson.


 

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last updated Tuesday, March 12, 2002